Privacy Policy

1. Purpose

At SecurityMinds, safeguarding the privacy of the personal information we handle is a top priority. We take our obligations under privacy laws seriously and have created this document to outline our policy on the protection and management of personal information and provide further details about your privacy rights.

2. Types of Personal Information We Collect

The personal information we collect and retain includes name, contact details, identification information, affiliations, and interactions and transactions with us, including via phone, email, and online channels.

If you apply to work with us, we may also collect information about your education, experience, character, and background checks, including eligibility to work, vocational suitability, identity, health, references, directorship, financial probity, and criminal record checks.

Additionally, if you join our organisation, we gather information about your employment or engagement, including details about your performance, conduct, use of our IT resources, and payroll matters. We collect certain personal information under laws such as the Corporations Act, Fair Work Act, Superannuation Guarantee (Administration) Act, and Income Tax Assessment Act.

3. Purpose of Collecting and Handling Personal Information

We collect personal information to enable us to:

Establish, manage, and maintain business relationships.
Respond to inquiries and requests from individuals and businesses. For instance, when customers require us to respond to tenders, requests for proposals or information, or to send reports via email, fax, or mail.
Recruit and evaluate potential employees or employment applications.
Assess the engagement of potential contractors with us.
Open and administer client accounts during sales and/or the delivery cycle.
Manage marketing and sales initiatives, including publications, information about our services, events, seminars, and other business programs. For example, when customers request to be included in our email or mailing list to receive information about our activities and publications, such as cyber security alerts.
Develop, provide, and enhance our services and solutions.
Inform individuals about our services and solutions.
Obtain feedback on our services and solutions.
Conduct administrative and business functions.
Update our records and ensure contact details are current.
Allow individuals to subscribe to newsletters and mailing lists.
Process and address privacy questions, concerns, and complaints.
Fulfill legal and contractual obligations.
Undertake any other purposes related to or associated with the above.

If you do not provide us with some or all of your personal information, we may be unable to fulfill the purposes outlined above, including the provision of services to you.

4. Methods of Collecting Personal Information

We strive to collect personal information directly from the individual or their authorised representative through various means, including:

When individuals provide their details directly to us, such as when contacting us via telephone or electronic communications or providing us with a business card.
During the course of our administrative and business functions.
When individuals purchase our solutions and services.
When we purchase products and services.
When individuals create an account with us.
When we process orders and payment transactions.
When responding to inquiries and requests.
When gathering feedback about our solutions and services.
When individuals register for our events, workshops, and seminars.

Occasionally, we may obtain personal information from third parties, such as our customers or partners, as well as other third-party entities like data providers, credit reporting agencies, law enforcement agencies, recruitment companies, or publicly available sources.

5. Use and Disclosure

We only use and disclose personal information for the purposes for which it was provided to us or for purposes directly related to our functions or activities. For example:

When customers request to be included in an email or mailing list to receive information about our activities and publications, such as cyber security alerts.
When customers ask us to respond to tenders, requests for proposals, requests for information, or reports, and provide contact information for this purpose.
If you are a contact person for one of our customers or suppliers, your personal information may be used by us in our dealings with the customer or supplier you represent.
We may exchange personal information with third parties, including your organisation, our advisers and representatives, government authorities, our related entities, and our advisors and contractors.

If you apply to work with us, we may exchange your personal information with educational institutions, recruiters, background checking services, professional and trade associations, law enforcement agencies, referees, and your current and previous employers. Furthermore, if you join us, we may share your personal information with your representatives, other employers seeking references about you, and providers of payroll, superannuation, banking, surveillance, and training services.

Some of our staff and the aforementioned third parties may be located in countries such as New Zealand, the United Kingdom, the United States, and other locations.

6. Overseas Recipients

We may disclose personal information to our related bodies corporate, third-party suppliers, and service providers located overseas. Some of our employees are situated overseas. Except where specific individual consent has been obtained, we take reasonable steps to ensure that overseas recipients of your personal information comply with the privacy obligations relating to your personal information.

We may disclose your personal information to entities located overseas, including:

Our related bodies corporate located in Australia, the United States of America, and the United Kingdom.
Our data hosting and other IT service providers located globally.
Our clients and their related entities located in foreign countries to the extent that we act on their behalf or as directed by them in using, storing, or collecting your personal information.

7. Data Quality

We take measures to ensure that the personal information we collect is accurate, up to date, and complete. These measures include maintaining and updating personal information when individuals inform us of changes, and making relevant updates, omissions, or corrections to personal information as soon as possible.

8. Data Security

We store personal information both electronically and in hard copy format, both on our premises and with the assistance of our service providers. We implement various measures to protect the security of personal information, including, depending on the circumstances, electronic access controls, premises security, and network firewalls. While we have taken significant steps to safeguard your personal information from unauthorised interception, access, use, or disclosure, it is important to understand that we cannot completely eliminate security risks associated with personal information.

9. Privacy, Cookies, and Our Website

This section supplements the other parts of this Privacy Policy when you access our website, located at "securityminds.com.au"

As you navigate our website, certain information may be collected passively, such as your Internet Protocol (IP) address, browser type, domain names, timestamps, and operating system. We may also utilise session and persistent cookies, as well as navigational data (such as URLs), to gather information about the date and time of your visit, the information and services you searched for and viewed. Please note that we do not knowingly collect personal information from visitors who are minors.

Our website may utilise cookies on occasion, similar to many other websites. A cookie is a piece of information that helps our system identify and interact more effectively with your browser. The cookie enables us to maintain the continuity of your browsing session and remember your details and preferences upon your return. You can configure your web browser application to reject cookies; however, certain parts of our website may not function fully as a result. Our website may also use Google services, such as Google Analytics, from time to time. For more information on how Google collects and processes data, as well as your privacy choices with Google, please review Google's privacy policy and information available at www.google.com/policies/privacy/partners/.

10. Access and Correction

If you wish to access the personal information we hold about you or request changes to that personal information, we will grant access or make the changes unless we have a valid reason, under the Privacy Act or other applicable law, to withhold the information or refrain from making the requested changes.

11. Complaints

Please contact us if you have any complaints about how we have handled your personal information. We may require additional details from you regarding your concerns and may need to engage or consult with other parties to investigate and address the issue. We will keep records of your request and any resolution.

For any questions or notices, please contact us at:

Privacy Officer

SecurityMinds Australia

Phone: 1300 520 370

Email: info@securityminds.com.au

Mail: 440 Collins Street, Melbourne VIC 3000